FAQ — Desert Horizons Senior Concierge Services

What does Desert Horizons do?

We provide non-medical, in-home and community support for seniors in Southern Utah. That includes errands, rides to appointments, companionship, meal prep, light home help, wellness check-ins, medication reminders, and guidance navigating local resources.

Are your services medical or home-health related?

No. We do not provide medical care, nursing, or skilled health services. We focus on lifestyle support, independence, and day-to-day help.

Who is a good fit for senior concierge services?

Seniors who want to stay independent but need help with daily tasks. Families who live far away and want consistent updates. Active older adults who want a trusted companion for outings, errands, and appointments.

Do you work with families who live out of state?

Yes. Many of our clients have children or relatives who live outside Utah. We provide regular updates, wellness check-ins, and clear communication so families know their loved one is supported.

What makes Desert Horizons different from traditional home-care or caregivers?

We don’t send random rotating caregivers. Every client has one dedicated concierge who builds trust, routine, and connection. Our model is built on reliability, consistency, and personal relationship—not shifts and turnover.

Is there a minimum age to receive services?

No. While most clients are seniors, we also support adults who need temporary help, individuals recovering from surgeries, or anyone who benefits from concierge support.

What kind of help can a concierge provide?

Typical support includes:
• transportation to and from appointments
• grocery shopping and errands
• meal preparation
• light housekeeping
• companionship and outings
• medication and appointment reminders
• check-ins for wellness and safety
• coordination for home services and maintenance
• help organizing schedules, bills, or paperwork
• connection to local community programs

Do you provide transportation?

Yes. We provide safe, reliable transportation for medical visits, shopping, social activities, church, and day-to-day needs.

Can you help with dementia or memory-related challenges?

We can support clients who need gentle reminders, structure, companionship, and safe supervision. We cannot provide medical treatment or skilled dementia care.

Can you help with home organization or downsizing?

Yes. We can assist with organizing, sorting personal items, coordinating donations, and preparing for a move or transition.

Do you offer support for couples?

Yes. Many households prefer one concierge who helps both partners with errands, home tasks, appointments, and day-to-day support.

How personalized are the services?

Every plan is built around the client’s needs and preferences. We spend time understanding routines, mobility, social comfort levels, health restrictions, and lifestyle goals.

Do you offer regular check-ins?

Yes. We can do in-person or phone check-ins to ensure wellness, safety, and emotional support. Families often request daily or weekly updates.

Is transportation included with service?

Yes, transportation is part of concierge support. There are no extra fees for time spent driving.

Can I request the same concierge every time?

Yes. That is our core model. We match each client with one primary concierge for trust, comfort, and consistency.

How do I get started?

You can contact us to schedule a consultation. We’ll learn about your needs, answer questions, and help you choose the right plan.

Can you help with senior social activities and outings?

Yes. We encourage safe, enjoyable community involvement—parks, events, lunches, drives, shopping trips, or simple companionship walks.

Do you work with caregivers or assisted-living communities?

Yes. We often support residents in independent living or assisted living who want more personal time, private outings, or additional help beyond what facilities provide.

Do you help with household management?

We can coordinate home repairs, meet contractors, schedule maintenance, and help manage day-to-day tasks so seniors don’t handle it alone.

Can you accompany clients to medical appointments?

Yes. We can drive, attend visits (if requested), take notes, and share updates with approved family members.

Do you provide concierge support during travel?

Yes. We can help with packing, transportation, airport drop-offs, or companionship for local travel.

Are the services private and confidential?

Always. Client information, routines, and personal details are kept strictly confidential.

Can you support someone recovering from surgery or an injury?

Yes. We can help with errands, transportation, meals, reminders, and at-home support during recovery. We do not provide skilled medical care.

Do you help with pets?

Yes. We can help with pet feeding, short walks, vet appointments, and basic support.

Are your services customizable?

Yes. Everything is flexible. You choose the type of help, the frequency, and the level of involvement.

What areas do you serve?

We serve seniors and families throughout Washington County, Utah—including St. George, Washington, Hurricane, Ivins, Santa Clara, and surrounding communities.

Desert Horizons provides non-medical, non-clinical support only.